Back to projects

Support management

Tentrix

Organize support requests with tickets, owners, and tasks to track each case through resolution.

Dashboard with ticket status, alerts, and recent activity. Demo data; interface shown in Spanish.
Dashboard with ticket status, alerts, and recent activity. Demo data; interface shown in Spanish.
Behind the product

Tentrix helps support teams see which requests are still open and who is handling each one. It organizes cases into tickets with owners, tasks, and history, so follow-up does not depend on searching through scattered messages.

I designed the architecture and built the web application with Next.js, the API with NestJS, and PostgreSQL storage through Drizzle. Access is organized by company and role. Comments, attachments, and closure rules help document each case, while the dashboard and reports let teams review pending work.

Some businesses already use Tentrix. I am continuing to develop the project, with many improvements still planned to reach the experience I envision.

Ticket queue with filters for status, priority, and owner.
Ticket queue with filters for status, priority, and owner.
Incident details with the assigned owner, tasks, and handling times.
Incident details with the assigned owner, tasks, and handling times.
Reports on workload, response times, and compliance with service-level agreements (SLAs).
Reports on workload, response times, and compliance with service-level agreements (SLAs).